Success Stories
IT Services You Can Trust - Managed Services
Organization Overview
Baxley, Dillard, Dauphin, McKnight & Barclift is a law firm based in Birmingham that was started in 1979 by Bill Baxley, former Lieutenant Governor and Attorney General. Baxley Dillard is a litigation practice that represents individuals as well as some of Alabama’s largest corporations. The firm currently has several litigation attorneys as well as their support staff.
Drivers
Baxley Dillard’s technology environment is not complex enough to warrant a full time IT person. Because of this they were looking for a firm who could provide the appropriate level of support without incurring the expense of a full time employee. Many clients with this profile find themselves in a similar situation and must contend with these issues as well as:
· high turnover in IT positions
· lack of technical knowledge in all key areas
· difficulty prioritizing operational tasks against special projects
· distraction from operating the business effectively
Baxley Dillard was looking for a solution that would be cost effective yet provide the technical expertise they needed in a timely manner. They did not want to spend a lot of time getting involved in technology support, evaluation and management. Instead they wanted to have someone they trusted to provide guidance and the right solution to fit their needs.
Solution
After trying a couple of different support scenarios Baxley Dillard had not found the appropriate mix of cost, technical expertise and responsiveness to fit their needs. Many times the value can be lost in that the cost is right but the support is not or vice versa. Baxley Dillard ultimately chose to use MicroPulse’s Managed Services for their technology support.
Our Managed Services start with an audit of the customer’s environment to become intimately familiar with its layout and nuances. We will then make recommendations of items to address and begin implementing our support tools based on the customer’s needs. Once these tools are in place, we can provide proactive support such as system monitoring, alerting on issues, trending, ensuring successful backups, verifying antivirus updates, and checking various log files. In addition, we will provide any reactive support and perform special projects such as system upgrades. All of these activities are rolled up in a monthly report that is provided to Baxley Dillard to keep them informed and hold us accountable for our actions and commitments.
Outcome/Benefits Achieved
MicroPulse’s Managed Services have given Baxley Dillard the ability to focus solely on practicing law instead of running an IT department or making decisions on what technology to use. These services take a proactive approach and include advice on what the firm can do to be more efficient. They now have a trusted technology advisor that will help them pick the right technology to compliment their business needs.