Modern Communications. Reliable Connectivity.

Communications and connectivity technologies should work seamlessly in the background. MicroPulse helps organizations create reliable, secure and scalable solutions that connect people, locations, applications, and customers.

service offerings

Unified Communications and Voice

Modern communications enable employees to work anywhere, anytime while maintaining a consistent experience. We help modernize communications and integrate voice into broader collaboration tools.

  • ·        Communications systems evaluations and migration planning

    ·        Cloud / hosted phone implementation and optimization

    ·        SIP trunking and PSTN connectivity

    ·        Communications platform modernization and on-premise phone replacement

    ·        Multi-site communications architecture

    ·        Business voice continuity and failover planning

    ·        Licensing and cost optimizationm

Connectivity and Carrier Services

Applications, communication systems and employees all depend on secure, reliable connections. MicroPulse leverages leading providers to help you identify, implement and manage connectivity that aligns with your business requirements.

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    ·        Dedicated fiber and broadband services

    ·        WAN and multi-site connectivity planning

    ·        Internet service provider evaluations

    ·        Circuit selection and carrier management

    ·        Wireless and mobility services

    ·        Primary and secondary connectivity design

    ·        Network diversity and redundancy planning

Contact Center and Customer Experience

Customer expectations are evolving, and companies need contact centers that improve service quality, enhance productivity and provide visibility into customers. MicroPulse can deploy platforms for customer service, sales and engagement teams.

  • ·        Contact / call center solution assessments and migration planning

    ·        Omnichannel customer engagement platforms

    ·        Agent productivity and workflow optimization

    ·        Call recording and quality management solutions

    ·        Reporting and analytics capabilities

    ·        CRM and business application integrations

    ·        Workforce management and routing solutions

     

SD-WAN and Network Optimization

As applications and users become more distributed, organizations need networks that provide performance, visibility and resilience. We help clients modernize WAN strategies to improve performance and reliability and simplify operations.

  • ·        SD-WAN assessments and architecture design

    ·        WAN modernization initiatives

    ·        Network performance optimization

    ·        Branch connectivity improvements

    ·        Network monitoring and visibility solutions

    ·        High-availability and failover design

How we help

Practical Guidance From Experts Who Keep Your Business Connected

Reliable communication is the backbone of every organization. MicroPulse helps businesses modernize voice, collaboration, networking and connectivity solutions that improve productivity, enhance customer experiences and support growth.

Review communication, network and carrier services to identify gaps, risks and opportunities for improvement.

Assess

Align

Align communications and connectivity decisions with business goals, user needs and future growth.

implement

Implement voice, networking, carrier and collaboration technologies with minimal disruption.

optimize

Monitor reliability, user experience and costs to maximize the value of your technology investments.

Ready to Improve Your Communications and Connectivity?

Whether you are replacing a legacy phone system, improving internet resiliency, expanding connectivity to new locations or modernizing your communications strategy, MicroPulse can help you create a clear path forward.

 

Let's build a communications and connectivity foundation that keeps your business connected and prepared for what's next.

Schedule an Assessment