your complete IT department

When your company has no internal IT staff, technology responsibilities often fall to employees who already have a job. An Office Manager handles password problems. A finance leader tracks software renewals. An executive decides when equipment should be replaced. Employees call different vendors when the Internet, phones, software or computers stop working.

You run the business. We take ownership of the IT responsibilities.

More Than an Outsourced Help Desk

MicroPulse supports your employees while also monitoring, maintaining, protecting, documenting and planning your technology. We serve as the IT department your company needs, bringing together day-to-day support, experienced engineering, cybersecurity, vendor coordination and strategic guidance.

User Support

  • ·        Remote and onsite support

    ·        Computer and application troubleshooting

    ·        Microsoft 365 and email assistance

    ·        Password and account support

    ·        Printer, wireless and connectivity problems

    ·        New employee setup and employee departures

     

     

Your employees have a clear place to turn when technology gets in the way of their work.

Proactive Management

We do not wait for employees to discover every problem. Our goal is to identify risks earlier and reduce preventable disruptions.

  • ·        Continuous monitoring and alerting

    ·        Patch and update management

    ·        Backup monitoring and validation

    ·        System health and performance reviews

    ·        Network and firewall maintenance

    ·        Hardware and software inventory

    ·        Technology documentation

     

Cybersecurity

  • ·        Employee identities and access

    ·        Computers and endpoint devices

    ·        Email and Microsoft 365

    ·        Networks and firewalls

    ·        Business data and backups

    ·        Employees through security awareness training

Cybersecurity is built into how we manage your environment, not treated as a separate conversation once a year.

Without an internal IT leader, major technology decisions are often made under pressure. MicroPulse helps your leadership team move from emergency decisions to planned decisions.

Planning and Leadership Guidance

  • ·        Technology budgeting

    ·        Equipment lifecycle and replacement planning

    ·        Security and risk priorities

    ·        Technology contract reviews

    ·        Office expansions and relocations

    ·        Cloud and infrastructure strategy

    ·        Upcoming technology projects

Vendor and Technology Coordination

Businesses rely on multiple technology providers for Internet, phones, hardware, software and cloud technologies. When something goes wrong, each vendor may point to someone else. We’ll coordinate technical conversations, support escalations, licensing, renewals, purchases and service changes. You maintain control of your vendor relationships and business decisions while gaining an experienced technical advocate to help move issues forward.

The MicroPulse Difference…

We Take Ownership, Not Just Tickets

A ticket records a problem. It does not define the relationship. MicroPulse looks beyond individual requests to identify recurring issues, outstanding risks, aging technology, vendor problems, incomplete projects and decisions that require attention. If something cannot be resolved immediately, we maintain visibility, communicate what is happening and establish a clear next step.

We Communicate Frequently and Clearly

You shouldn’t have to chase your IT company for updates or translating technical jargon to understand whether something matters. We communicate what happened, who is affected, what we are doing and what happens next.

Good IT work solves the technical problem. Good IT service also makes sure you understand what is happening.

We Recommend What is Right for You

MicroPulse has always recommended the best solution for the customer, even if it is not something we sell. We don’t begin relationships insisting you replace everything you own. We take time to understand your business, existing investments and operational realities. We will discuss when something should change…and when it shouldn’t.

Varying Skills for Varying Needs

IT support spans user support, software, cybersecurity, infrastructure, cloud services and strategic planning. One person cannot be versed in all those areas. Managed Services give you a broad team, so each area can be handled by that specialist.

The MicroPulse Process

Understand your business

We learn how your company operates, what its high priority systems are, where employees have frustration and what is critical

Assess & Document

We review your environment, identify immediate risks, inventory supported technology and assemble useful documentation

Establish support & protection

We deploy our management and security tools, establish support procedures, confirm escalation contacts and develop an action plan

Stabilize & improve

We address concerns, strengthen the environment, improve documentation and plan for future needs

Expect More From Your IT Partner

With MicroPulse’s Fully Managed IT, you get one accountable team for employee support, technology maintenance, cybersecurity, documentation, vendor coordination and long-term planning.

You run the business. We take ownership of the IT responsibilities.

Talk With Our Team